Points System

Last updated: July 01, 2026

The Points System in ASH-Booking is a loyalty program that allows customers and operators to accumulate, purchase, and transfer points to access advanced features or receive rewards.

What is the Points System

Every registered user has a personal wallet where points are accumulated through:

• Welcome bonus — points assigned on first registration
• Purchased packages — buying point quantities via In-App Purchase
• Referrals — inviting new users (see chapter 15)
• Promotional bonuses — special supervisor campaigns
• Gifts — points received as transfers from other users

For Administrators and Operators

View Balance

To see a user's point balance:

1. Go to Points System → Points Wallets
2. Search the user by name, email, or ID
3. You'll see:
   • Current balance — available points
   • Total earned — total historical amount
   • Recent transactions — list of movements

Manage Point Packages

Packages are the quantities of points users can purchase:

1. Go to Points System → Points Packages
2. Click Add Package
3. Fill in:
   • Package name
   • Points quantity provided
   • Price in currency
   • Currency (EUR, USD, etc.)
   • Store Product ID — Apple/Google identifier for In-App Purchase
   • Sort order — display order in the app
4. Save

Tip: Create at least 3-4 packages with increasing prices to give users choices. Example: 100 points at €5, 500 points at €20, 1000 points at €35.

View Transactions

To monitor all point movements:

1. Go to Points System → Points Transactions
2. Filter by:
   • Type — purchase, bonus, referral, gift, consumption
   • Date range
   • Specific user

Each transaction shows:

• Date and time of the movement
• Amount — points earned (+) or spent (-)
• Balance after — balance after the operation
• Description — reason for the transaction
• Owner — user involved

Balance Adjustment

In case of errors or special needs, the supervisor can manually modify the balance:

1. Open the user's wallet
2. Click Balance Adjustment
3. Enter a value:
   • Positive to add points
   • Negative to subtract
4. Add a required reason note

Warning: Every adjustment is logged. Use it only when necessary: a mismanaged balance can confuse users.

Feature Pricing

The supervisor can configure some advanced features as point-payable:

1. Go to Points System → Feature Pricing
2. Configure:
   • Feature to monetize
   • Point cost per use
   • Active/Deactivated

When a user activates the feature, the cost is automatically deducted from the balance.

For Customers

Purchase Points

In the mobile app:

1. Go to Points section
2. Click Purchase points
3. Choose from available packages
4. Complete payment via In-App Purchase (Apple/Google)
5. Points will be added immediately to your balance

Gift Points

You can transfer points to other users:

1. Go to another user's profile
2. Click Gift points
3. Enter the quantity to transfer
4. Confirm

Note: You cannot gift more points than you have in your balance. The transaction is immediate and irreversible.

Check History

To see all your wallet movements:

1. Go to Points → Transaction History
2. You'll see:
   • Operation type (purchase, gift, bonus, consumption)
   • Points moved
   • Current balance after each operation
   • Date and time

Transaction Types

| Transaction Type | Description | |---|---| | Purchase | Points obtained with paid packages | | Bonus | Freely assigned points (registration, promotions) | | Referral | Points earned by inviting other users | | Gift | Points received as transfer from other users | | Consumption | Points used for payable features | | System | Movements automatically generated by the system |

Frequently Asked Questions

Do points expire?

No, points do not expire and remain in the wallet as long as the account is active.

Can I sell points?

No, points cannot be converted into money. They can only be used within the platform.

What happens if I close my account?

Points are lost. Before closing your account, we recommend using or transferring remaining points.