Troubleshooting and FAQ

Last updated: July 01, 2026

Frequently Asked Questions

Customer doesn't receive confirmation email

1. Verify the customer's email is correct
2. Check Email Logs to see if the email was sent
3. Ask the customer to check their Spam folder
4. If needed, resend the email manually

Customer can't book from the app

1. Verify the customer is not blocked
2. Check that the branch has configured hours
3. Verify the service is active and available
4. Check for any exceptions (closed days)

Booking doesn't appear in the calendar

1. Verify you've selected the correct branch
2. Check the date filter
3. Refresh the page with F5
4. Verify your permissions — do you have access to that branch?

Digital catalog is not visible

1. Verify the status is Published
2. Check that the publication date has passed
3. Verify the webkey link is correct
4. Try opening the link in an incognito window

Common Errors

"No available times"

• Branch hours are not configured
• The selected day is an exception (closed)
• All slots are already booked

"Service not available at this branch"

• The service hasn't been assigned to the branch
• Go to Services and check assigned branches

"Customer not found"

• The customer may be registered with a different email
• Try searching by phone or name
• The customer may never have booked before

Who to Contact

For issues you can't resolve:

• Company Administrator — for configuration and permission issues
• Supervisor — for platform technical issues
• Support — via email or phone

Tip: When contacting support, include:

• A clear description of the problem
• What you were doing when it occurred
• Screenshot of the error (if present)
• The branch and service involved