Booking Management

Last updated: July 01, 2026

Booking management is the core of ASH-Booking. Here you can monitor and control all bookings for your company or branch.

Viewing Bookings

1. Go to Bookings in the sidebar
2. You'll see all bookings with:
   • Date and time of the appointment
   • Customer name
   • Service requested
   • Booking status
   • Assigned operator

Booking Statuses

| Status | Meaning | |---|---| | Pending | Booking received, awaiting confirmation | | Confirmed | Booking accepted and confirmed | | Rejected | Booking not accepted | | Cancelled | Booking cancelled (by operator or customer) | | No-Show | Customer did not show up | | Completed | Service has been delivered | | In Progress | Customer is currently at the branch |

Filtering Bookings

1. Use filters at the top of the list:

   • Date range — select a specific period
   • Status — filter by booking status
   • Service — filter by service type
   • Branch — if you manage multiple branches

2. Use the search bar to search by customer name or booking number

Confirming a Booking

1. Find the booking in "Pending" status
2. Click Confirm
3. The booking will change to "Confirmed"
4. The customer will receive a confirmation notification (if configured)

Rejecting a Booking

1. Find the booking in "Pending" status
2. Click Reject
3. (Optional) Enter a reason for rejection
4. Confirm the operation

Quick Booking

To quickly create a new booking:

1. Click Quick Booking or + Quick Booking
2. Fill in the required fields:
   • Customer — search or create a new customer
   • Branch — select the branch
   • Service — choose the service
   • Date and time — when to perform the service
3. Click Save

Tip: Quick Booking is useful for phone bookings or when the customer is already at the branch.