Messaging (WhatsApp and Telegram)

Last updated: July 01, 2026

ASH-Booking integrates WhatsApp and Telegram to allow customers to book via text and voice messages.

How It Works

Customers can:

• Write a message to book (e.g., "I'd like to book for tomorrow at 3 PM")
• Send a voice message — the system transcribes it automatically
• Receive confirmations and updates on their booking

The system uses AI to:

• Understand the message text
• Extract booking data (date, time, service, branch)
• Transcribe voice messages
• Create the booking automatically

Viewing Conversations

1. Go to Conversations in the menu
2. You'll see all active conversations with:
   • Customer name
   • Last message
   • Date and time
   • Status

Bookings from Messaging

When a customer books via messaging:

1. The message is received by the system
2. AI analyzes the text and extracts data
3. A draft booking is created
4. The booking appears in the system like any other
5. You can confirm, modify, or reject it normally

Note: Bookings from messaging have a special indicator showing the origin (WhatsApp or Telegram).